/ FAQ

Frequently Asked Questions

Connecthedocks™ provides a simple way to connect boat owners with available docks according to location, boat size, power requirements, and amenities.

Connecthedocks™ makes it easy for boat owners to search and find a dock to rent that matches the specifications of their boat size and power requirements. It's a simple and secure online transaction that connects boat owners with docks-for-rent. Listings are trusted, transparent, and verified.
Connecthedocks™ makes it easy for dock owners to rent out available docks per date and availability. Create a listing for your dock and add the maximum boat size and power types it can accommodate along with other important information such as specific requirements and available amenities. It's a simple and secure online transaction that connects boat owners with docks-for-rent. There are no sign-up fees, so Connecthedocks™ only receives a small share of the bookings they provide for dock owners. It's a win-win partnership where dock owners can earn extra revenue to offset living expenses.
Connecthedocks™ provides a new way to connect boat owners with dock owners that allow for greater options and individual preferences according to availability and cost. It allows you to rent or list docks online just like you would with hotel rooms, plane tickets, or restaurants.
The first step in booking a dock is to set up an account with Connecthedocks™. This way you can search for docks that match the requirements needed for your boat.
  1. Click on the Login/Signup option in the header navigation and chose to "Create an Account" and fill out your name, user name, and email. You also have the option to signup with your Facebook or Google accounts.
  2. If you opt-in to receive Connecthedocks™ news and updates, your email inbox will not get bombarded with spam, and we will not share your email with anyone.
  3. After you submit the form, look for the verification email we sent you and follow the login instructions.
Once you are logged in to your account, select "My Boats" in the left menu, or in the dropdown menu under "For Boat Owners" and click on the "Add New Boat" option.
  1. Add the name of your boat, and what type of boat it is from the dropdown menu.
  2. Add the boat make and the boat model. Enter the measures for your boat in length, beam, and draft in feet. This is important when searching for a matching dock for your boat.
  3. Select your boat's power type from the dropdown menu. This is also an important consideration when searching for the right dock for your boat.
  4. Checkmark whether your boat has insurance or not. Some docks require proof of insurance.
  5. Add the city, state, and country where your boat is registered.
  6. Click, "Add New Boat", and your boat will immediately be added to our system.
In the event that a reschedule takes place:
  • The renter will not need to pay a fee if the rescheduling takes place 5 full days before the listing’s local check-in time and the new rental period equals or exceeds the original rental period.
  • If the renter reschedules within 5 full days of the original arrival date a fee equaling one full rental day will apply to the existing payment.
  • If the rescheduled rental period is less than the original rental period, the difference in the rental period will be considered a cancellation and subject to the cancellation policy.
  • If a cancelation is made after the original rental period was rescheduled the cancelation policy will be subject to the original rental period.
View full cancellation policy.
The cancellation is as follows:
  • The renter gets a full refund if the cancellation is made more than 5 full days before the listing’s local check-in time.
  • If the Renter cancels within 5 full days before the local check-in they get a 50% refund.
  • If the Renter arrives and decides to leave early, they get a 50% refund for the full days the boat was not docked at the rental location after a 24-hour notice was given to the dock owner.
  • If the dockage was booked (payment made) within (less than) 72 hours of the arrival date cancellations are non-refundable. No exceptions.
View full cancellation policy.
As a boat owner, once you have created an account and added your boat, reserving a dock is easy. You can enter the location, arrival, and departure date to the booking engine on the Home Page to start your search, or, click on the "Find a Dock" to browse available docks. Once you find a dock available for your dates that accommodate the requirements for your boat, paying is easy and secure.
We recommend setting up your wallet in your Connecthedocks™ account for an easy and secure booking process using Stripe secure payment process. When logged in to your account, you can find your Wallet in the left menu sidebar. Signing up is an easy and guided step-by-step process.
When logged into your account, you can choose, "My Trips" under the dropdown menu "For Boat Owners" to see a detailed history of your reservations.
When logged into your account, you can choose, "Dock Booking History" under the dropdown menu "For Dock Owners" to see a detailed history of your reservations.
The first step in listing a dock is to set up an account with Connecthedocks™.
  1. Click on the Login/Signup option in the header navigation and chose to "Create an Account" and fill out your name, user name, and email. You also have the option to signup with your Facebook or Google accounts.
  2. In the Login section, click on "Create an Account". This will take you to the signup form where you add your first name, last name, username, your email address and enter a password. Or - you can sign up using your Facebook or Google accounts.
  3. If you opt-in to receive Connecthedocks™ news and updates, your email inbox will not get bombarded with spam, and we will not share your email with anyone.
  4. After you submit the form, look for the verification email we sent you and follow the login instructions.
Once you're logged in you can update and expand your account profile, add a profile pic, and write a short description of yourself.
  1. Select "List New Dock" in the left menu, or, under the dropdown menu item under "For Dock Owners".
  2. Add a unique name for your dock.
  3. Add a description for your dock with specific highlights, considerations, and any specific information that will be helpful to boat owners when booking your dock.
  4. Select your Dock Type.
  5. Checkmark nearby amenities that are available to boat owners renting your dock.
  6. Enter the location of your dock to make it searchable to boat owners looking for a dock to rent.
  7. Enter the number of slips you have available for rent at the dock.
  8. Enter the maximum measures for a boat to be able to rent your dock in length, beam, and draft in feet.
  9. Chose the available dates your dock is available for rental by clicking on the calendar days.
  10. Set your price per day. If you want to encourage long-term rentals, you can checkmark week, month, and year and add a specific discount percentage for each.
  11. Upload up to 5 images for your listing. For best results, upload high-resolution images. The first image in the order will be the featured image that will span the width of the screen for the page about your dock. You can re-order the images after you've uploaded them to pick the image that works best. All of the images will also open in a full-screen gallery, so avoid using thumbnails or images with poor resolution. If you need help uploading your images, please email them to support@connecthedocks.com.
  12. Add any specific dock rules you want boat owners to follow while they are renting your dock and using the amenities available to them.
  13. Checkmark the listed requirements that apply for renting your dock.
  14. Does your dock have power? If so, checkmark this option and select the power type from the drop-down menu that gets activated.
  15. Click "Add New Dock" to submit your listing and please allow some time for your dock to be approved.
You now have the option to incentivize Boat Owners to book a longer stay at your dock. Please specify the discount percentage (Ex. 20) you would like to offer to Boat Owners who book a stay for at least one week, at least one month, or at least one year when you create or edit your dock listing. Just check/uncheck the discounts you would like to activate/deactivate.
In addition to the Privacy Policy and Terms and Conditions you agree to when using this site and its services you need to sign a Waiver, Release, and Indemnification when you list your dock with Connecthedocks™. You can view a copy of the Waiver, Release, and Indemnification.
When logged into your account you have a "Reviews" option in the left menu sidebar. Click the "Add Review" button to add a new review for a dock you've booked. You can also see previous reviews you've submitted here.
To see reviews submitted for your dock, go to your dock listing by clicking, "View Dock" from the editing view of your dock. Once on the listing, you can see reviews left for your dock under the "Reviews" tab.
Under the "Trips" menu item in the left menu on your account, you can go to view previous docks you've booked for your boat, or view the history of the boats that have booked your docks in the past.
To set up payment & receive payment for your account, Connecthedocks™ integrates with Stripe, a secure payments infrastructure for the internet. Select, "Wallet" in the left account menu, then select "Setup payouts on Stripe". This will take you to an easy step-by-step sign-up process where you can add your information privately and securely. Once you submit your account set-up with Strip, you will be directed back to your account page where you can see that a Stripe account ID has been added.
Besides making your dock searchable to boat owners, Connecthedocks™ is set up so you don't have to go through a cumbersome and non-secure process of handling reservations manually. We know that the small pay-per-booking fee charged is well worth the peace of mind you get from having our platform organize your reservations and handle payments securely.