Frequently Asked Questions

Connecthedocks™ makes it easy for boat owners to search and find a dock to rent that matches the specifications of their boat size and power requirements. It's a simple and secure online transaction that connects boat owners with docks-for-rent. Listings are trusted, transparent, and verified.

Connecthedocks™ makes it easy for dock owners to rent out available docks per date and availability. Create a listing for your dock and add the maximum boat size and power types it can accommodate along with other important information such as specific requirements and available amenities. It's a simple and secure online transaction that connects boat owners with docks-for-rent. There are no sign-up fees, so Connecthedocks™ only receives a small share of the bookings they provide for dock owners. It's a win-win partnership where dock owners can earn extra revenue to offset living expenses.

Connecthedocks™ provides a new way to connect boat owners with dock owners that allow for greater options and individual preferences according to availability and cost. It allows you to rent or list docks online just like you would with hotel rooms, plane tickets, or restaurants.

The first step in booking a dock is to set up an account with Connecthedocks™. This way you can search for docks that match the requirements needed for your boat.

1. Click on the Login/Signup option in the header navigation and chose to "Create an Account" and fill out your name, user name, and email. You also have the option to signup with your Facebook or Google accounts.
2. If you opt-in to receive Connecthedocks™ news and updates, your email inbox will not get bombarded with spam, and we will not share your email with anyone.
3. After you submit the form, look for the verification email we sent you and follow the login instructions.

Once you are logged in to your account, select "My Boats" in the left menu, or in the dropdown menu under "For Boat Owners" and click on the "Add New Boat" option.

1. Add the name of your boat, and what type of boat it is from the dropdown menu.
2. Add the boat make and the boat model. Enter the measures for your boat in length, beam, and draft in feet. This is important when searching for a matching dock for your boat.
3. Select your boat's power type from the dropdown menu. This is also an important consideration when searching for the right dock for your boat.
4. Checkmark whether your boat has insurance or not. Some docks require proof of insurance.
5. Add the city, state, and country where your boat is registered.
6. Click, "Add New Boat", and your boat will immediately be added to our system.

In the event that a reschedule takes place:

• The renter will not need to pay a fee if the rescheduling takes place 5 full days before the listing’s local check-in time and the new rental period equals or exceeds the original rental period.
• If the renter reschedules within 5 full days of the original arrival date a fee equaling one full rental day will apply to the existing payment.
• If the rescheduled rental period is less than the original rental period, the difference in the rental period will be considered a cancellation and subject to the cancellation policy.
• If a cancelation is made after the original rental period was rescheduled the cancelation policy will be subject to the original rental period.

View full cancellation policy.

The cancellation is as follows:

• The renter gets a full refund if the cancellation is made more than 5 full days before the listing’s local check-in time.
• If the Renter cancels within 5 full days before the local check-in they get a 50% refund.
• If the Renter arrives and decides to leave early, they get a 50% refund for the full days the boat was not docked at the rental location after a 24-hour notice was given to the dock owner.
• If the dockage was booked (payment made) within (less than) 72 hours of the arrival date cancellations are non-refundable. No exceptions.

View full cancellation policy.

As a boat owner, once you have created an account and added your boat, reserving a dock is easy. You can enter the location, arrival, and departure date to the booking engine on the Home Page to start your search, or, click on the "Find a Dock" to browse available docks. Once you find a dock available for your dates that accommodate the requirements for your boat, paying is easy and secure.

We recommend setting up your wallet in your Connecthedocks™ account for an easy and secure booking process using Stripe secure payment process. When logged in to your account, you can find your Wallet in the left menu sidebar. Signing up is an easy and guided step-by-step process.

When logged into your account, you can choose, "My Trips" under the dropdown menu "For Boat Owners" to see a detailed history of your reservations.

When logged into your account, you can choose, "Dock Booking History" under the dropdown menu "For Dock Owners" to see a detailed history of your reservations.

The first step in listing a dock is to set up an account with Connecthedocks™.

1. Click on the Login/Signup option in the header navigation and chose to "Create an Account" and fill out your name, user name, and email. You also have the option to signup with your Facebook or Google accounts.
2. In the Login section, click on "Create an Account". This will take you to the signup form where you add your first name, last name, username, your email address and enter a password. Or - you can sign up using your Facebook or Google accounts.
3. If you opt-in to receive Connecthedocks™ news and updates, your email inbox will not get bombarded with spam, and we will not share your email with anyone.
4. After you submit the form, look for the verification email we sent you and follow the login instructions.

Once you're logged in you can update and expand your account profile, add a profile pic, and write a short description of yourself.

1. Select "List New Dock" in the left menu, or, under the dropdown menu item under "For Dock Owners".
2. Add a unique name for your dock.
3. Add a description for your dock with specific highlights, considerations, and any specific information that will be helpful to boat owners when booking your dock.
4. Select your Dock Type.
5. Checkmark nearby amenities that are available to boat owners renting your dock.
6. Enter the location of your dock to make it searchable to boat owners looking for a dock to rent.
7. Enter the number of slips you have available for rent at the dock.
8. Enter the maximum measures for a boat to be able to rent your dock in length, beam, and draft in feet.
9. Chose the available dates your dock is available for rental by clicking on the calendar days.
10. Set your price per day. If you want to encourage long-term rentals, you can checkmark week, month, and year and add a specific discount percentage for each.
11. Upload up to 5 images for your listing. For best results, upload high-resolution images. The first image in the order will be the featured image that will span the width of the screen for the page about your dock. You can re-order the images after you've uploaded them to pick the image that works best. All of the images will also open in a full-screen gallery, so avoid using thumbnails or images with poor resolution. If you need help uploading your images, please email them to support@connecthedocks.com.
12. Add any specific dock rules you want boat owners to follow while they are renting your dock and using the amenities available to them.
13. Checkmark the listed requirements that apply for renting your dock.
14. Does your dock have power? If so, checkmark this option and select the power type from the drop-down menu that gets activated.
15. Click "Add New Dock" to submit your listing and please allow some time for your dock to be approved.

You now have the option to incentivize Boat Owners to book a longer stay at your dock. Please specify the discount percentage (Ex. 20) you would like to offer to Boat Owners who book a stay for at least one week, at least one month, or at least one year when you create or edit your dock listing. Just check/uncheck the discounts you would like to activate/deactivate.

In addition to the Privacy Policy and Terms and Conditions you agree to when using this site and its services you need to sign a Waiver, Release, and Indemnification when you list your dock with Connecthedocks™. You can view a copy of the Waiver, Release, and Indemnification.

When logged into your account you have a "Reviews" option in the left menu sidebar. Click the "Add Review" button to add a new review for a dock you've booked. You can also see previous reviews you've submitted here.

To see reviews submitted for your dock, go to your dock listing by clicking, "View Dock" from the editing view of your dock. Once on the listing, you can see reviews left for your dock under the "Reviews" tab.

ConnectCover is a combination of our Dock Host Liability Insurance and Superhog-Guest Screening/Booking Protection Policy. Please keep reading our Frequently Asked Questions below to learn more about the Superhog-Guest Screening/Booking Protection Policy. Alternatively, you may click here to learn more about our Dock Host Liability Insurance.

1. Physical Damage up to 5M in coverage for Damage caused to Dock by Boaters
2. Chargeback Guarantee for all Hosts
3. Personal Details Capture
4. ID Capture
5. Selfie Capture
6. $350 virtual damage deposit
7. Scrubbing Superhog's Database for bad actors through other services (Airbnb,Booking.com,VRBO)

Please visit this link to learn more.

Please visit this link to learn more.

Please visit this link to learn more.

Please visit this link to learn more.

Please visit this link to learn more.

Please visit this link to learn more.

Our Dock Host Liability Insurance Coverage offers a maximum of 1MM in Coverages for an  "Insured location". This means the “member’s” physical dock or pier that is being rented out through CONNECTHEDOCKS LLC d/b/a connecthedocks.com. “Insured location” includes the slip of any “member’s” dock or pier that is being rented out through CONNECTHEDOCKS LLC d/b/a connecthedocks.com. 

1. We will pay on behalf of the insured “damages” that the insured becomes legally obligated to pay, in excess of the Each Occurrence Deductible shown in the Declarations, because of "bodily injury" to a “member’s customer” or "property damage" to a “member’s customer’s” property arising out of the renting out of a dock or pier through CONNECTHEDOCKS LLC d/b/a connecthedocks.com by a “member”.
2. We will have the right and duty to defend the insured against any "suit" seeking those “damages”. However, we will have no duty to defend the insured against any "suit" seeking “damages” for "bodily injury" or "property damage" to which this insurance does not apply. We may, at our discretion, investigate any "occurrence" and settle any claim or "suit" that may result. But:
   1. The amount we will pay for “damages” is limited as described in Section III – Limits Of Insurance; and
   2. Our right and duty to defend ends when we have used up the applicable Each Member Occurrence Limit of Insurance in the payment of judgments or settlements.
3. This insurance applies to "bodily injury" and "property damage" only if:
   1. The "bodily injury" or "property damage" occurs during the policy period; and
   2. The "bodily injury" or "property damage" occurs during an “active rental period”;
   3. The "bodily injury" or "property damage" is caused by an "occurrence" that takes place in the "coverage territory"; and
   4. The "bodily injury" or "property damage" is caused by an "occurrence" that takes place on the "insured location”.
4. "Bodily injury" or "property damage" will be deemed to have been known to have occurred at the earliest time when any insured listed under Section II – Who Is An Insured:
   1. Reports all, or any part, of the "bodily injury" or "property damage" to us or any other insurer;
   2. Receives a written or verbal demand or claim for damages because of the "bodily injury" or "property damage”; or
   3. Becomes aware by any other means that "bodily injury" or "property damage" has occurred or has begun to occur.

• -Abuse or Molestation
• -Aircraft of Auto
• -Asbestos or Lead
• -Assault and Battery
• -Athletic or Sports Participants, Spectators, or Officials
• -Commercial Docks and Piers-a dock or pier with at least four mooring spaces
• -Communicable Disease or Diseases
• -Contractual Liability
• -Criminal Acts
• -Cyber, Multi-Media or Internet
• -Damage to Property
• -Directors and Officers Liability Coverage
• -Dishonesty or Infidelity
• -Diving, Jumping, Swinging or Sliding
• -Employers Liability
• -Expected or Intended Injury
• -Failure to Comply with Connecthedocks Contract
• -In-water Activity
• -Infrigement of Copyright, Patent, Trademark or Trade Secret
• -Insured vs. Insured
• -Liquor Liability
• -Loss, Cost of Damages Prior to Tendered Claim
• -Mold, Fungi, Virus, Bacteria, Air Quality, Contaminants, Minerals or other Harmful Materials
• -Personal and Advertising Injury
• -Pollution
• -Professional Services
• -Recording and Distribution of Material of Information in Violation of Law
• -Theft
• -War
• -Water Depth Representation
• -Worker’s Compensation and Similar Laws

Upon enrolling in CTD’s Insurance Policy, an inspection ordered by an Insurance company may be performed to assure the premises is safe and as stated in the listing. This is typically performed within 45 days of the listing.

We, either through our designated agent or on our own, have the right to:

1. Inspect any new dock or pier added during the previous reporting month;
2. Give you reports on the conditions that we or our designated agent find; and
3. Recommend changes

Any actions we undertake with regard to such inspections relate only to insurability and the premiums to be charged. Neither we nor our designated agent make safety inspections. Neither we nor our designated agent undertake to perform the duty of any person or organization to provide for the health or safety of workers or the public. And neither we nor our designated agent warrant that conditions:

1. Are safe or healthful; or
2. Comply with laws, regulations, codes or standards

For each covered claim our obligation to pay “damages” will be reduced by the Each Occurrence Deductible of $5000. The Dock Owner for whom coverage is being provided will be responsible for payment to us of any amounts we pay as Damages up to the Each Occurrence Deductible shown on the Declarations. We may pay any part or all of the Each Occurrence Deductible to effect settlement of any claim or “suit”. Upon notification of the action taken, the insured on whose behalf we took such action shall promptly reimburse us for such part of the Each Occurrence Deductible as has been paid by us.

Email support@connecthedocks.com with all the information below. You must see to it that we are notified immediately of an "occurrence" which may result in a claim. To the extent possible, notice should include:

1. How, when and where the "occurrence" or incident took place;
2. The names and addresses of any injured persons and witnesses; and
3. The nature and location of any injury or damage arising out of the "occurrence" or incident. Notice of an "occurrence" or incident is not notice of a claim.

You must:

1. Immediately send us copies of any demands, notices, summonses or legal papers received in connection with the claim or a "suit";
2. Authorize us to obtain records and other information;
3. Cooperate with us in the investigation or settlement of the claim or defense against the "suit"
4. Assist us, upon our request, in the enforcement of any right against any person or organization which may be liable to the insured because of injury or damage to which this insurance may also apply.

No insured will, except at that insured's own cost, voluntarily make a payment, assume any obligation, or incur any expense without our consent.

If other valid and collectible insurance is available to the insured for a loss we cover under this policy, our obligations are limited as follows:

1. This insurance is excess over any other insurance whether the other insurance is stated to be primary, pro rata, contributory, excess, contingent, umbrella, or on any other basis; unless the other insurance is issued to the insured seeking coverage under this insurance and is written explicitly to apply in excess of the Limits of Insurance shown in the Declarations of this policy.
2. When this insurance is excess, we will have no duty to defend the insured against any “suit” if any other insurer has a duty to defend the insured against that “suit”. If no other insurer defends, we will undertake to do so, but we will be entitled to the insured’s rights against all those other insurers.
3. When this insurance is excess over other insurance, we will pay only our share of the amount of loss, if any, that exceeds the sum of:
   1. The total amount that all such other insurance would pay for the loss in the absence of this insurance; and
   2. The total of all deductible and self-insured amounts under all that other insurance.

Under the "Trips" menu item in the left menu on your account, you can go to view previous docks you've booked for your boat, or view the history of the boats that have booked your docks in the past.

To set up payment & receive payment for your account, Connecthedocks™ integrates with Stripe, a secure payments infrastructure for the internet. Select, "Wallet" in the left account menu, then select "Setup payouts on Stripe". This will take you to an easy step-by-step sign-up process where you can add your information privately and securely. Once you submit your account set-up with Stripe, you will be directed back to your account page where you can see that a Stripe account ID has been added.

Besides making your dock searchable to boat owners, Connecthedocks™ is set up so you don't have to go through a cumbersome and non-secure process of handling reservations manually. We know that the small pay-per-booking fee charged is well worth the peace of mind you get from having our platform organize your reservations and handle payments securely.